Payment/ Refund Policy
At TMM Builders, we believe in clear, transparent, and professional financial practices. This policy outlines how payments, refunds, and cancellations are handled for all our construction, renovation, and development services.
1. Payments
All payments must be made according to the terms agreed in the official project contract or invoice.
We accept payments via bank transfer, cheque, or other approved methods.
Initial deposits or advance payments are non-refundable, as they cover project planning, site assessment, and resource allocation.
Work will commence only after the required advance payment is received.
2. Refund Policy
Refunds are only applicable in cases where no work or planning has been initiated by TMM Builders.
Once materials procurement, labor scheduling, architectural planning, or any project preparation has begun, the payment becomes non-refundable.
In the rare case of a project cancellation initiated by TMM Builders, any unused portion of the client’s payment may be refunded after accounting for completed work.
3. Project Cancellation
Clients may request cancellation in writing.
All completed work, purchased materials, and utilized resources up to the cancellation date must be paid in full.
Any remaining balance from prepaid amounts (if applicable) will be calculated and communicated to the client.
4. Late or Failed Payments
Late payments may incur additional fees as stated in the contract.
If payment is not received within the agreed timeframe, TMM Builders may pause or terminate ongoing work until the dues are cleared.
5. Disputes
Any dispute regarding payments or refunds must be submitted in writing.
TMM Builders aims to resolve all financial disputes fairly and professionally in accordance with the signed agreement.
6. Contact
For questions regarding this policy:
📞 +44 123456789
📧 info@tmmbuilders.com
